We currently accept Bank transfer or Paypal for all countries
Additionally in Bulgaria we also use Econt for cash on delivery service to your local office.
 

Terms and conditions for online shopping

Our Contact details,

company office ( legal office, no visitors )
FMK / FiveStar Products 51 Arundel avenue, LIverpool, L17 3BY.United Kingdom

Telephone....We use UK mobile phones as no landlines are available at our location in Bulgaria! so phoning us is just like phoning the UK no codes required and, no additional charges for us being in Bulgaria you only pay the normal rate for the network, if your calls are normally free they still will be.
Telephone hours will be increased in January 2018 but at present ( December 2017) they are ONLY 11.00am to 2.00pm UK time ( 13,00 to 16.00 Bulgaria time )

07758681637

To return items if required this address should not be used unless necessary to prevent delays, contact us for our London shipping address for returns, but this will be included with every order as the return address.

UK address in London ( our freight shipping address ) for returns will be provided by email message if required

UK VAT Registration number GB 636500946

Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order. PLEASE DON'T SEND CARD DETAILS VIA E-MAIL OR SPLIT THEM UP,

We can only accept payment online by BACS or by credit card through paypal however we now give 14 days credit to all customers allowing payment after reciept of goods when paying by bank transfer

If you are shopping from NON UK, place your order as standard selecting the correct destination for postage , currency conversions are available to currency for comparison in the side bar ( LOGO FOR EURO, DOLLAR AND POUND ), payment in UK pounds only. payment to be made by bank transfer or by card through paypal secure checkout 
Bulgaria, orders are shipped from Bulgaria so we can use EKONT for cash on delivery to your local office select payment off line when selecting payment

Every effort is made to advertise correct prices and specifications, but they are subject to change without notice. E & OE.Should this situation arise we will make contact with the customer and advise accordingly. All Images are to give the customer as an idea what the product looks like, images are for display purposes only and may not be reproduced and we may change label / packaging at any time (only under rare circumstances, product will perform the same way) Shipping And Handling We normally use tracked priority mail. delievry options are available and delivery times are listed for each. post charges are listed on the postage charges / payment page in the header bar Lost Parcels Because of the Distant Selling Act, If a parcel gets lost we either have to refund the customers money or sent a replacement parcel out, So to ensure that high value orders arrive safely All orders are now be sent by trackable mail Delivery Schedule We would normally dispatch your order within 2 to 3 days & confirm by E mail, you should recieve your order in 3 to 7 business days . International orders ( non Bulgaria ) are generally received in 3 to 7 days for Europe and UK and others under 14 days. ** * Stock dependant. ** From date shipped.

Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait. Credit Card Security we abide by all regulations set in place for online security, we use high level ssl security for our site order info pages, we do not hold customer credit card details etc and we do not pass on any customer information to any other companies for marketing services etc. Guarantee We guarantee your satisfaction. we will replace or rectify any goods proven defective No liability for direct or consequential loss or damage will be accepted, Our liability regarding proven claims is limited to the invoice value of the defective goods. Our liability does not apply to goods opened / tampered with by the buyer or his agents. This does not effect consumers' statutory rights.

Reaching Us

If you need to reach us, please phone us for rapid response, contact details on contact us page and at the top of this page.

Privacy Policy we do not disclose buyers' information details or products purchased to third parties other than when order details are processed as part of shipping information or similar etc. In this case, the third party will not disclose any of the details to any other third party. Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.Data collected by this site is used to: a. Take and fulfill customer orders b. Administer and enhance the site and service c. Only disclose information to third-parties for goods delivery purposes

RETURNS AND YOUR RIGHT TO CANCEL

You have the right to cancel your order for any reason ( not including made to order items ) within 7 days as per uk law, all items must be returned buyer to pay all postage costs.

Any deffective or incorectly supplied items returned within 7 days will be replaced for correct item or refunded as applicable, depending on customer requests and our findings of any investigation of any faults found. any claims for missing items / defective items must be with returned item, buyer to return item and pay return postage costs, we will refund return postage costs if item is found to be incorrect or deffective as well as replacing or refunding the item in question, no refunds will be made without return of item.

FMK returns policy abides by the "The Consumer Protection (Distance Selling) Regulations 2000" All shipping and handling costs to return, non-defective goods are to be paid by the customer. Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm

Trademark / IP information ( trade use / missuse )

Trademark / copyright information. All photos, logos, brand and product names etc are trademark (TM) / copyright (C) of FMK or of FiveStar Products Distribution LTD, no part of any text / photo / branding etc may be reproduced in any form without our prior written consent, we will take legal action against any breach of trademark / copyright or other interlectual property rights such as patents or product formulation / description / design 
We reserve the right to charge any person found to be using our trademark/copyright or other information for any trade purpose without prior writen permission our standard rate charged on the day in question, these rates for missuse of our trademarks area available upon request, by downloading, distributing, copying or incorporating identical or substantialy similar information in any product,website, catalogue or similar item or media etc you accept our standard contract of charges for misuse of our trademark or copyright information.

Use of trademarks by prior consent in writing, or for normal legitimate use under our own and legal standard legal conditions is not affected


 

Trademark information

Trademark / copyright information. All photos, logos, brand and product names etc are trademark (TM) / copyright (C) of FiveStar Products Distribution LTD, no part of any text / photo / branding etc may be reproduced in any form without our prior written consent,we reserve the right to charge our standard rate for unauthorised use ,per day for use of our brand names, logos or photos. we will take legal action against any breach of trademark / copyright or other interlectual property rights such as patents or product formulation / description / design or for non payment of billed amounts for unauthorised brand usage.